Overview

Elizabeth Maddeux Limited – Our client, a retail technology company, is recruiting to fill the position below:

Job Position: Front Desk Officer
Location: Lagos

Job Summary

Our client is seeking a Front Desk Officer to serve as the first point of contact for customers, manage front-office operations, and provide administrative and clerical support across the organisation.

The ideal candidate should be well-presented, customer-oriented, and highly organised, with excellent communication skills and a friendly disposition.

The position requires a proactive individual who can handle customer interactions with professionalism, manage inquiries efficiently, and support smooth day-to-day office operations.

Job Responsibilities

  1. Welcome and attend to customers and visitors courteously and professionally.
  2. Handle phone calls, emails, and other inquiries while directing them to appropriate departments.
  3. Maintain a clean, organised, and professional front office environment.
  4. Provide information about products, promotions, and services to walk-in customers.
  5. Manage appointments, schedules, and visitor logs.
  6. Receive, sort, and distribute incoming mail and deliveries.
  7. Maintain records and files related to front desk and administrative activities.
  8. Support general office administration and assist other departments as needed.
  9. Ensure customer satisfaction by providing timely and accurate information.

Requirements and Qualifications

  1. HND / B.Sc. in Business Administration, Mass Communication, or a related discipline.
  2. 2 – 3 years of relevant experience in a front desk, customer service, or administrative role (preferably in a retail environment).
  3. Excellent verbal and written communication skills.
  4. Proficiency in Microsoft Office tools (Word, Excel, Outlook).
  5. Strong interpersonal and multitasking abilities.
  6. Smart appearance, professional demeanour, and excellent customer service attitude.
  7. Ability to work under pressure and manage multiple priorities efficiently.
  8. A female is preferred for this role for gender balance.

Competencies:

  1. Customer Service and Relationship Management
  2. Communication and Telephone Etiquette
  3. Time Management and Organisation
  4. Attention to Detail
  5. Problem-Solving and Composure
  6. Tech Saviness.

Salary Range
N80,000 – N100,000 / month

Method of Application
Interested and qualified candidates should send their CV to: executivesearch@elizabethmaddeux.com using “Front Desk Officer” as the subject of the mail.

Note: Only shortlisted candidates will be contacted.

Tagged as: Administrative