Overview

Pickmeup International Company – The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand. Pickmeup is the first national brand for on-demand rides. We offer businesses a superior experience built on convenience, reliability, and unmatched customer service, all powered by our proprietary technology platform. We provide easy web and mobile transportation, flexible ride options, transparent pricing, real-time tracking and confirmations, up-to-the-minute ETAs, Ride Ratings, and a feature-rich API for a seamless “last mile” logistics solution. Pickmeup is headquartered in Warri, Nigeria.

  • Job Position: Male Administrative Staff
  • Job Location: Warri, Delta

Job Descriptions

  • Monitor the operation and general activities of customers and drivers.
  • Monitor driver’s relationship with customers.
  • Identifying trends and rending optimum service to customers.
  • Assist in design, review, and update processes, policies, and procedures in line with organization’s value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.
  • Coach and train drivers to ensure proper understanding of the drivers and customers’ application and other goals and policies of the organization required to optimize services.
  • Note customer’s complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately, and ensure customer informed of their state in the resolution process.
  • Establish and maintain a professional friendly relationship with drivers.
  • Collaborate with relevant departments e.g marketing in deploying promos and other activities.
  • Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
  • Provide weekly reports for all activities and departments.

Job Requirements

  • Qualification: Bachelor’s Degree.
  • Candidates must have Social Media and IT Knowledge
  • Applicant must have 1 to 5 years experience with a ride-hailing firm with IT knowledge.
  • Applicant must possess good computer and telecommunication skills.
  • Applicants must have good social media management skills.
  • Applicants must be innovative and creative.
  • Applicants must have the ability to work to achieve set targets and goals.
  • Applicants must have the ability to work in a competitive environment.
  • Candidates must have Social Media and IT Knowledge.

Closing Date
31st March 2021.

How to Apply

Interested and qualified candidates should send their Cover Letter and Resume to: recruitment@pickmeup.ng using the “Job Title and Location” as the subject of the email.

Tagged as: Administrative, Logistics