Overview

Basic Consumers Kash Ebonyi Cooperative Society Limited – A 16-year-old company with a proven track record. BC KASH is considered the second largest co-operative society with more than 2 million active members. lifting every raised hand through financial instruments (loan) is our mission.

  • Job Position: Customer Service Manager
  • Job Location: Abakaliki, Ebonyi

Job Description

  • We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization.
  • The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention, and to meet their expectations.

Job Responsibilities

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • ensure sales growth through customers satisfaction and marketing
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused on that mission
  • Develop service procedures, policies, and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities

Job Requirements

  • BS degree in Business Administration or related field
  • 3-5 years experience.
  • Proven working experience as a Customer Service Manager, Retail Manager, or Assistant Manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases, and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation

Salary
N45,000 – N60,000 / month.

Closing Date
31st May 2021.

How to Apply

Interested and qualified candidates should forward scaned copies of their CV / Resume and Credentials to: ebonyibckash@yahoo.com using the “Job title” as the subject of the email.

Tagged as: Customer Service