Overview

Moove is on a mission to redefine what large-scale rideshare leasing and vehicle ownership look like in Africa. We are developing an innovative model to rapidly improve the availability of vehicles for on-demand ridesharing services across major metro cities while also creating sustainable jobs for drivers

Job Position: Customer Success Executive

Job Location: Lagos

Job Responsibilities

  1. Monitor drivers’ performance
  2. Conduct daily check-in on drivers’ pulse
  3. Support drivers
  4. Solve drivers’ issues while drivers are in transit
  5. Receive inbound calls from drivers
  6. Make outbound calls to drives
  7. Conduct driver survey
  8. Compile data from driver survey
  9. Accountability of all Moove vehicles
  10. Ensure that drivers obey rules and regulations as laid down by the company.
  11. Ensure that drivers get the right information from the company.

Job Requirements
What You will need for this position:

  1. Degree in any discipline.
  2. 4-years experience in customer care/support roles.
  3. Experience in a customer-centric industry is an added advantage.(e.g. Banking & Telecoms)
  4. Proficient in the use of Microsoft Suites (Excel).
  5. Ability to manage people.
  6. The candidate must possess an eye for details.
  7. As a proven result-driven person, the Customer Success Executive must possess a good command of the English Language.

KPIs that will be measured after you start

  1. Daily retention targets as % of return walkins
  2. Weekly churn targets
  3. Daily Ticket resolutions for DPs basis physical and remote interactions
  4. Daily Driver performance basis supply hour and trip targets of the city
  5. Daily helping DPs increase earnings if SH is at optimal level, monitored via week on week DP earnings
  6. Overall DP portfolio monitoring basis allocated count of DPs

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Customer Service

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