Verve Digital Executive at Interswitch

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. Our vision is to build an Africa where payment is a seamless part of everyday life.

Job Position: Verve Digital Executive

Job Location: Lagos

Job Description

• To expand and accelerate the growth of New Business issuing revenue in partnership with Other Financial Institutions (MFBs, MMOs, PSBs, Fintechs and Digital partners.
• To collaborate with other cross functional teams, regional partners, issuers, and service providers to enhance the strategic fit, the commercialisation framework, the positioning and messaging of New Business issuing products.
• To engage in and improve the whole life-cycle of New Business issuing services from inception and design, through deployment, operation and refinement.

Job Responsibilities
Customer Relationship Management / Account Management:

• Implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organisation and to enable effective two-way flow of information and resolution of issues.
• Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses based on customer input.

Sell Customer Propositions:

• Develop sales propositions and compelling value propositions based on new and existing opportunities, pro-active sales campaigns, and general sales engagement that focus on growing market share, market acceptance and the number of customer touch points.

Promoting Customer Focus:

• Develop internal marketing plans and work collaboratively with other departments to improve internal relationships and build strong external customer relationships.
• Understanding customers, issuers, and service providers’ unique challenges and opportunities, and propose relevant solutions, plans, and programmes that address their needs in innovative and impactful ways at scale.
• Cooperate closely with Project Management and Marketing teams to refine and manage New Business Issuing offerings to enhance relevance in markets.
• Manage client relationships with guidance from senior colleagues and oversee relationship management with new transactional clients and customers.

Strategy Formation and Implementation:

• Assess the competitive landscape and industry trends to develop improvement plans and initiatives that will differentiate Verve International in the market.
• Execute sales strategies and business plans by market and segments.
• Assist in the development and implementation of digital product strategies that align with Verve International global objectives.
• Conduct market research and competitor analysis to identify trends and opportunities within the digital payment space in Africa.

Product and Solution Development:

• Managing delivery of product or service within Verve Digital, ensuring alignment with customer requirements.
• Plan product launches and enhancement launches.
• Develop product and service positioning, messaging and pricing that resonate with target customers and meet needs of developed and emerging markets.
• Collaborate with cross-functional teams to manage the lifecycle of Verve digital card products, from conception to launch.
• Monitor product performance and work with relevant teams to implement enhancements and updates.
• Ensure product compliance with industry standards and regulatory requirements.

Stakeholder Engagement:

• Work closely with internal stakeholders, including marketing, legal, and IT teams, to ensure seamless product and service delivery to customers.
• Act as a point of contact for external partners, including financial institutions and technology providers, to support product integration and adoption.

Project Coordination:

• Assist in the planning and execution of Verve digital projects, ensuring timelines and objectives are met.
• Prepare status reports, and presentations for senior management and stakeholders.

Performance Improvement through Business Intelligence:

• Manage data preparation in collaboration with different stakeholders / internal clients in the business.
• Ensure and track revenue collections for Veve digital products and services.

Innovation and Improvement:

• Stay updated on emerging technologies and industry trends in digital payments and suggest potential innovations for Mastercard’s digital card products.
• Participate in brainstorming sessions and contribute ideas to enhance product offerings.

Job Requirements
General Education:

• University Degree in Business Administration, Information Technology, Marketing and Sales, Information Technology, or related field

General Experience:

• At least 5 years’ experience, including a minimum of 2 years in digital payments, or financial services, business development and client-facing positions within the Financial or FinTech sector.

Other Qualifications:

• Strong understanding of digital payments, including virtual cards, tokenization, and eWallets.
• Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.
• Strong analytical and problem-solving abilities.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).

Technical Competencies:
Customer-Focused Approach:

• Keeps customer at center of sale; Collaborates with customers; Elevates partner insights; Uses common terminology.

Knows Buying Influences and Manages Indifference:

• Identifies all buyers and their level of influence; Assesses each buyer’s sense of urgency and readiness; Seeks to understand each buyer’s desired business results and concerns; Assesses buyer feelings about the proposed solution.
• Secures a coach within the buyer organisation to facilitate introductions and access; Leverages a strategic coach to support the partner relationship.

Understands Buying Influencer Needs:

• Seeks to understand buyer needs; Determines the root of buyer needs; Uncovers buyer’s goals; Seeks buyer need priorities; Assesses channel relationship needs and expectations.

Behavioral Competencies:
Customer Focus:

• Builds strong customer relationships and delivers customer-centric solutions i.e., solicits customer feedback and data.

Business Insight:

• Applies knowledge of business and the marketplace to advance the organisation’s goals. For example, leverages insights to shape and drive initiatives.

Builds Networks:

• Effectively builds formal and informal relationship networks inside and outside the organisation. For example, engages with a wide network, across many functions, disciplines, and business units, to add value to organisational efforts. Leverages a wide network to provide insight and influence outcomes.

Communicates Effectively:

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others’ comments. Creates rich documents and reports.

Ensures Accountability:

• Holds self accountable to meet commitments. For example, measures and tracks own performance, and helps the team learn from success, failure, and feedback. Adheres to goals, policies, and procedures.

Collaborates:

• Builds partnerships and works collaboratively with others to meet shared objectives. For example, enlists a range of stakeholders to add value; ensures they are well informed, and surprises are avoided. Confronts and challenges “us vs. them”; shows strong appreciation for others’ efforts toward shared goals.

How to Apply
Interested and qualified candidates should:
Click here to apply online