Overview
Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.
Job Position: Manager, Account Configuration
Job Location: Lagos
Job Description
- Flutterwave is looking for a Manager, Account Configuration will be responsible for overseeing the configuration and management of client accounts to ensure seamless payment processing and optimal use of Flutterwave’s services.
- This role requires a strategic thinker with strong technical skills and a customer-centric approach to enhance client satisfaction and drive business growth
Job Responsibilities
- Lead the account configuration team to set up and maintain client accounts.
- Manage the configuration of merchant accounts including (MCC review & MID creation) according to specifications
- Collaborate with other teams to understand and implement customer requirements
- Act as a point of escalation for complex account configuration issues.
- Manage and mentor a team of account configuration team members
- Maintain accurate records of all account configuration activities
- Lead team meetings and training to stay updated on product changes and developments
- Identify opportunities for process optimization and automation.
- Ensure that the Account Configuration meets team KPIs and objectives
- Foster a collaborative and high-performance team culture.
Job Requirements
- Bachelor’s degree in Business, IT, or a related field
- Minimum of 7 years of experience in an account management or customer service role, preferably in the payment industry.
- Excellent attention to detail and problem-solving skills
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced, dynamic environment
How to Apply
Interested and qualified candidates should:
Click here to apply online