Overview

Michael Stevens Consulting – Our client, a leading Commercial Bank requires suitably qualified candidates to fill the position below:

Job Position: Accounts Manager

Job Location: Lagos

Job Description

  • We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

What Does an Account Manager do?

  1. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports.
  2. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel.
  3. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas.
  4. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

Job Responsibilities

  1. Serve as the lead point of contact for all customer account management matters
  2. Build and maintain strong, long-lasting client relationships
  3. Negotiate contracts and close agreements to maximize profits
  4. Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  5. Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  6. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  7. Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  8. Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  9. Prepare reports on account status
  10. Collaborate with sales team to identify and grow opportunities within territory
  11. Assist with challenging client requests or issue escalations as needed

Job Requirements

  1. BA/BS Degree in Business Administration, Sales or relevant field
  2. Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role in a commercial bank
  3. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  4. Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
  5. Experience delivering client-focused solutions to customer needs
  6. Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  7. Excellent listening, negotiation and presentation abilities
  8. Strong verbal and written communication skills
  9. Candidates must be resident in Lagos.

Application Deadline
1st December, 2023.

How to Apply
Interested and qualified candidates should send their CV to: recruitment.ph@michaelstevens-consulting.com using the Job Title as the subject of the email.

Tagged as: Accounting