Overview

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents whom we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Job Position: Analyst – Customer Acquisition and Compliance
Location: Lagos Mainland, Lagos

Mission

  1. To collate and analyse SIM Cards registration, SIMS availability/Supply and Distribution, Activations, Customer Retention and churn intelligence information on an ongoing basis (about benchmarking and competition) and provide insight to  Customer Acquisition Channel performance.

Job Description

  1. Evaluate performance measured against SIM registration channel objectives  in the following areas:
    • Trade Partner and Customer Acquisition, AND Compliance Partners
    • Walk-in-Centers
    • Mobile Lite
    • Connect Stores and Connect Points
    • Other Sim Registration Agents (Pentagon).
  2. Collect, analyse and interpret a wide variety of Channel data and develop weekly /monthly reports in preparation for business review meetings.
  3. End-to-end device life-cycle management, tracking, monitoring of device’s heartbeat, utilisation and efficiency.
  4. Engage the regions to follow up on the implementation of Customer Acquisition Channel Initiatives.
  5. Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and provide information enabling channel business decisions to be made.
  6. Prepare monthly, quarterly and year-to-date (YTD) measurement reports.
  7. Provide functional support to the Customer Acquisition Manager
  8. Support seamlessly, the end-to-end SIM Acquisition agent’s system, up, training, onboardings and exit.
  9. Analyse relevant best practices and provide recommendations to the Customer Acquisition Manager.
  10. Attend regulatory meetings at the state level and share the outcome with regional leadership.

Requirements
Education:

  1. First Degree in Computer Science, Statistics, Economics, Business Administration, Accounting or any related discipline
  2. Fluent in English.

Experience:
3-7 years of work experience, which includes

  1. Minimum of 3 years’ experience in an area of specialisation, with experience working with others
  2. Experience working in a medium-sized organisation:
  3. Project planning and reporting, sales/marketing or related function
  4. Experience using Data Mining Tools
  5. Telecoms experience would be an added advantage.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Accounting, Administrative