Overview

Olam Agri is a market-leading, differentiated food, feed, and fibre agri-business with a global origination footprint, processing capabilities, and a deep understanding of market needs built over 33 years. With a strong presence in high-growth emerging markets and products across grains & oilseeds, animal feed & protein, rice, edible oils, speciality grains & seeds, cotton, wood products, rubber and commodity financial services.

Olam Agri is at the heart of global food and agri-trade flows, with more than 40 million MT in volume traded annually. Focused on transforming food, feed and fibre for a more sustainable future, it aims at creating value for customers, enabling farming communities to prosper sustainably, and strive for a food-secure future.

Job Position: Application Lead – IT Application Support
Location: Apapa, Lagos

Job Summary

As an IT Application Support Specialist – SAP, you will play a crucial role in ensuring the smooth operation of our SAP systems, supporting business operations across Nigeria.

This role demands technical expertise, problem-solving skills, and effective collaboration with cross-functional teams.

Job Description

  1. Proficient in SAP modules: PP (Production Planning), QM (Quality Management), and MM (Materials Management).
  2. Strong understanding of SAP master data requirements.
  3. Prior experience in managing SAP service requests (L1 tickets).
  4. Solid knowledge of business processes: Procure-to-Pay, Produce-to-Finish, Order-to-Cash.
  5. Experience working on key projects involving SAP and other applications.
  6. Effective individual contributor and collaborative team player.

Job Responsibilities
Provide Level 2/3 SAP Application Support:

  1. Troubleshoot and resolve complex SAP issues.
  2. Deliver timely and effective solutions to user queries and incidents.
  3. Conduct root cause analysis and implement preventive measures.

Manage SAP Incidents and Service Requests:

  1. Prioritise and manage incidents and service requests in alignment with defined SLAs and KPIs.
  2. Escalate issues to relevant teams when necessary.

Profile Description

  1. Lead and manage the Level 1 application support team within a manufacturing environment, ensuring timely and effective issue resolution.
  2. Ensure stability and optimal performance of SAP applications.
  3. Coordinate and collaborate with business users, vendor teams, and internal IT teams to deliver robust application solutions and enhancements.
  4. Drive and manage medium-to-large-scale SAP projects from inception to completion, ensuring delivery within scope, time, and budget.
  5. Analyse and interpret data to generate insightful management reports for informed decision-making.
  6. Act as a liaison between technical teams and business stakeholders, translating technical concepts into business terms and vice versa.
  7. Champion continuous improvement in application support processes.

Requirements

  1. Minimum of 8 years of hands-on experience with SAP applications.
  2. Proven experience in managing Level 1 application support in a manufacturing environment.
  3. Strong analytical skills with a keen aptitude for data analysis and management reporting.
  4. Demonstrated experience in leading and managing IT projects, particularly within SAP.
  5. Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse stakeholder groups.
  6. Exposure to Tableau or other Business Intelligence (BI) reporting tools is a plus.
  7. Proactive, problem-solving mindset with a commitment to continuous improvement.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Engineering, Science, Technology