Overview
Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.
Job Position: Associate, Retail Operations
Job Location: Lekki, Lagos (Hybrid)
Job Description
- As an Associate, Retail Operations the candidate ensures smooth operations of our retail products (for example: Send by Flutterwave and Tuition by Flutterwave) through prompt processing of transactions, customer’s complaint resolution, identifying and resolving issues as well as effective stakeholder’s engagement
Job Responsibilities
- Reconciliations: The reconciliation will cover settlement, refund, as well as payout (Wallet)
- Dispute Management: Processing of chargeback and refund requests within the SLA whilst focus on process improvement on any operational gaps noticed
- Complaint Resolution: Will be responsible for resolving customer’s complaints through dedicated channels
- Treasury: Will be responsible for monitoring and ensuring sufficient wallet liquidity on all wallets
- Transaction Review: Reviewing of transactions on status other than successful, approval of retried transfers
- Stakeholders Engagement: Will be point of contact for both internal and external stakeholders on issues related to Send
- Documentation: The candidate will contribute in documentation of processes and Business Required Documents (BRDs)
Job Requirements
Required competency and skillset to be a waver:
- Bachelor’s Degree in a relevant field
- Minimum of 2 years in Fintech Operations
- Proficient knowledge of Microsoft suite and experience in account/wallet reconciliation
- Knowledge of dispute management and relevant operational procedures and regulations
- Understanding of the payment space, regulations, payment methods and relevant experience in Fintech operations
- Open-mindedness with improved probing skills
- Experienced in process improvement, complaint resolution and stakeholder’s engagement
- Remittance experience is a nice to have
- Experience in working in a cross-functional team
How to Apply
Interested and qualified candidates should:
Click here to apply online