Overview

Concept Nova is a subsidiary of the Concept Group and is Africa’s fastest-growing technology solutions company, specialising in business intelligence, asset management, and remote monitoring solutions. Concept Nova delivers technology-driven solutions that increase transparency, efficiency, cost savings, and revenue generation. Serving over 200 clients across diverse industries, we are changing the face of technology development by delivering premium services at competitive prices.

Job Position: Broker’s Sales Executive (2 Openings)
Locations: Abuja (FCT) and Yaba, Lagos

Job Summary

The Broker’s Sales executive uses the customer service and marketing functions to nurture leads through the sales funnel, from the addition of leads on the portal down through purchase (and repeat purchases).

Brokers use various methods to reach clients, including email, phone, social media, direct mail, and even the old-fashioned door-to-door tactic. Brokers’ sales executives manage, support, and communicate with clients to ensure all leads are effectively managed and their transactions are successfully consummated.

They are expected to follow up solely with all leads transferred to them, work on all the stages following the set policy and procedures, and ensure all transactions are successfully consummated. They communicate all issues encountered during the processing stage and feedback from the client to the Head Brokers admin for swift resolution.

Job  Responsibilities

  1. Acquisition and retention of brokers and clients through offline marketing
  2. Aggressively following up with all leads referred by brokers and ensuring the successful closure of fall leads
  3. Handles B2B and B2C leads assigned, following all set procedures and ensuring the transaction is successfully consummated.
  4. Handle clients’ inquiries via phone calls, emails, live chats, and social media channels.
  5. Resolve client issues or problems by clarifying the complaint, determining the cause of the problem, and selecting and explaining the best solution to solve the problem. accelerating correction or adjustment; following up to ensure resolution.
  6. Acquisition of brokers through referral methods from both existing and potential clients.
  7. Effectively cross-market Rosabon’s products to existing and potential clients when the need arises.
  8. Sourcing for optimal leads can help customers to do business with us.
  9. Identify and assess clients’ needs. to achieve satisfaction
  10. Managing, supporting, and communicating clients’ satisfaction levels about Rosabon Financial Services Brokers’ Products
  11. Engage clients at the beginning of their subscription; ensure successful take-up and management of fall incidents throughout their transaction phase, from which there might be a risk of dissatisfaction.
  12. Communicate detailed reports on requests and feedback to aid strategic and management decisions.
  13. Sending status and summary report of the broker’s admin for update on the broker’ sportalonaweeklybasis
  14. Any other task as assigned by the line manager

Requirements

  1. Candidates should possess a BSC in marketing or any related field of study with 1-3 years of experience.
  2. Previous experience working in a similar role

Skills/Competencies:

  1. Excellent communication skills
  2. Good negotiation/Sales skills
  3. Core Competencies in the Use of Microsoft Tools
  4. Great Interpersonal and Relationship skills

Salary
N120,000 – N170,000 / Month.

How to Apply
Interested and qualified candidates should send their Applications to sales.careers@conceptgroup-ng.com using the Job Title as the subject of the email.

Tagged as: Business Development, Sales