Business Manager at Landmark Africa

Landmark Africa is a leading real estate and property development company with a real estate portfolio of over 130,000sqm of mixed-use office, leisure and residential space for multinational and domestic companies in Nigeria. Since opening our doors in 1997, Landmark Africa has provided serviced offices, real estate development, bespoke market research, and advisory services to over 5000 organizations including a vast network of blue chip companies.

Job Position: Business Manager

Job Location: Lagos

Job Responsibilities

• We are seeking a dynamic, creative, and results-oriented Retail Entertainment center Manager to lead the development, operation, and marketing of a new and innovative entertainment centre.
• The successful candidate will oversee all aspects of the business, including operations, customer service, marketing, experience development, ticketing, and achieving financial targets.
• The center will feature various attractions such as themed restaurants and other experiential activities.
• This role requires someone with a strong background in entertainment, hospitality, or retail management and a passion for creating memorable customer experiences.
• The manager will work closely with senior leadership to ensure the center becomes a goto destination for families, tourists, and locals, setting high standards for customer satisfaction and revenue generation.

The Business Manager will be expected to:
Business Operations and Management:

• Oversee daily operations to ensure a smooth and safe experience for customers and staff.
• Manage all functional areas of the entertainment center, including attractions, dining areas, ticketing, merchandise, and other retail outlets.
• Develop and implement operational policies, safety protocols, and customer service standards to enhance visitor experience.
• Ensure compliance with health, safety, and legal requirements for all facilities and attractions.
• Supervise and schedule staff, conduct training, and foster a positive work environment that promotes teamwork and exceptional service.

Experience and Attraction Development:

• Continuously innovate and develop new attractions and experiences that will appeal to a broad demographic.
• Research market trends in entertainment and experiential retail to ensure the center remains competitive and attractive.
• Collaborate with creative teams and third-party vendors to design, test, and implement new attractions.
• Monitor customer feedback and adjust offerings based on visitor preferences and seasonal demand.

Marketing and Promotions:

• Develop and execute marketing campaigns to drive foot traffic and promote the center as a premier entertainment destination.
• Collaborate with the marketing team to create engaging promotional content for social media, online advertising, and other channels.
• Build partnerships with local businesses, tourism boards, and event organizers to increase visibility and reach.
• Plan and oversee events, seasonal promotions, and special programs that attract diverse audiences.
• Develop loyalty programs, discounts, and group sales packages to drive customer retention and repeat visits.

Customer Experience and Service:

• Ensure high standards of customer service are maintained across all touchpoints.
• Respond to customer inquiries, complaints, and feedback professionally and promptly.
• Implement tools for gathering customer feedback and analyze data to improve the overall guest experience.
• Develop training programs for staff on customer service excellence and visitor engagement.

Ticketing and Revenue Generation:

• Manage ticketing operations, including pricing strategies, seasonal passes, group sales, and online booking.
• Monitor ticket sales and adjust pricing and promotional strategies to optimize occupancy and revenue.
• Collaborate with third-party ticketing vendors, if applicable, to ensure seamless integration and efficient ticketing processes.

Job Requirements

• Bachelor’s Degree in Business Administration, Hospitality, Marketing, or a related field (or equivalent work experience).
• 5+ years of experience in entertainment, retail, hospitality management, or a similar field with a focus on operations, marketing, and customer experience.
• Proven track record of managing budgets, achieving revenue targets, and overseeing multiple operational departments.
• Strong marketing and event planning skills with experience in digital and social media marketing.
• Creative thinker with the ability to develop new experiences and attractions that captivate visitors.
• Exceptional customer service and interpersonal skills; ability to interact professionally with diverse customer groups.
• Experience with ticketing systems, point-of-sale systems, and customer management software is preferred.

Key Skills and Competencies:

• Leadership: Ability to lead, motivate, and inspire a team to achieve business objectives.
• Creativity: Skilled at coming up with fresh ideas to enhance the visitor experience and attract new customers.
• Financial Acumen: Understanding of budgeting, forecasting, and revenue optimization.
• Problem-Solving: Ability to handle challenges and address issues effectively to ensure smooth operations.
• Communication: Excellent verbal and written communication skills for both internal and external stakeholders.
• Organizational Skills: Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
• Adaptability: Ability to adapt to market trends, customer demands, and unforeseen circumstances.

Performance Expectations:

• Meet or exceed quarterly and annual financial targets set by senior management.
• Develop and execute a marketing strategy that increases monthly visitor numbers and enhances brand visibility.
• Maintain a high level of customer satisfaction as indicated by guest feedback and reviews.
• Ensure high staff engagement and low turnover through effective training and support.
• Create a safe, clean, and enjoyable environment for all visitors, compliant with local and federal regulations.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@landmarkafrica.com using the job title as the subject of the email.