Overview

Xora Technologies Limited is one of the leading indigenous information communications technology companies involved in proffering effective solutions. We offer full and advanced solutions in ICT for homes, offices and government establishments. Our products and services offer flexible, scalable, upgradeable, expandable and efficient solutions for voice, video, data and internet communications spanning the small, medium or wide areas of needs within the country.

Today, Xora Technolgies limited boasts of it’s regional offices in port Harcourt Abuja and Lagos.We are renowned for our professionalism in providing solutions to satisfy customers both locally and overseas.The company strives for more challenges on growing and expanding technologies systems to match markets requirements.

Job Position: Call Centre Manager
Location: Ikeja, Lagos

Job Description

We are looking for a skilled Call centre manager to supervise daily operations and personnel, aiming for maximum efficiency and cost-effectiveness.

Job Responsibilities

  1. Develop objectives for the call center’s day-to-day activities
  2. Conduct effective resource planning to maximise the productivity of resources (people, technology, etc.)
  3. Collect and analyse call-centre statistics (sales rates, costs, customer service metrics, etc.)
  4. Assume responsibility for budgeting and tracking expenses
  5. Hire, coach and provide training to personnel to maintain high customer service standards
  6. Monitor and improve ordering, telephone handling and other procedures
  7. Evaluate performance with key metrics (accuracy, call-waiting time, etc.)
  8. Prepare reports for different departments or upper management

Requirements

  1. Interested candidates should possess an OND / HND qualification.
  2. Effective customer service skills
  3. Knowledge of performance evaluation and customer service metrics
  4. Solid understanding of reporting and budgeting procedures
  5. Experience in basic financial analysis (cost-effectiveness, cost-benefit, etc.)
  6. Outstanding communication and interpersonal skills
  7. Excellent organisational and leadership skills with problem-solving ability
  8. Positive and patient.

Salary
N100,000 – N150,000 per month.

Method of Application
Interested and qualified candidates should send their CV to: Xoratechnologieshr@gmail.com using the job title as the subject of the mail.

Tagged as: Customer Service