Overview

Amqey Limited is an online and real-time marketplace for productions, retailing, sales and distribution of groceries food items and general goods and service, also third party contractor, management, sale & distribution of general goods and service.

Job Position: Call Center Representative

Job Location: Maiduguri, Borno

Job Description

  1. Take customer calls and collect their request correctly and provide accurate, satisfactory answers to their queries and concerns
  2. De-escalate situations involving dissatisfied customers, offering patient assistance and support
  3. Call clients and customers to inform them about the company’s new products, services and policies
  4. Guide callers through troubleshooting, navigating the company site or using the products or services
  5. Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  6. Collaborate with other call center professionals to improve customer service
  7. Help to train new employees and inform them about the company’s customer management policies.

Job Responsibilities

  1. Manage large amounts of inbound and outbound calls in a timely manner
  2. Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  3. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  4. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  5. Follow communication “scripts” when handling different topics
  6. Seize opportunities to upsell products when they arise
  7. Meet personal/team qualitative and quantitative targets
  8. Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
  9. De-escalate situations involving dissatisfied customers, offering patient assistance and support
  10. Call clients and customers to inform them about the company’s new products, services and policies
  11. Guide callers through troubleshooting, navigating the company site or using the products or services.

Job Requirements

  • Candidates should possess a ND, HND or Bachelor’s Degree in Commerce or related fields is preferred.

Experience:

  • 1 – 2 years of work experience.
  • Prior experience with customer service and call centers in relevant job roles.

Key Skills and Competencies:

  1. Strong communication, both written and verbal
  2. Great active listening skills
  3. Exceptional interpersonal and rapport building skills
  4. A patient and empathetic attitude
  5. Strong time management and organizational skills
  6. Adaptability and flexibility
  7. Comfortable working in fast-paced environments
  8. Troubleshooting skills, either basic or advanced, depending on the role and industry
  9. Computer literacy
  10. Phone skills, including familiarity with complex or multi-line phone systems
  11. Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
  12. Ability to speak multiple languages, especially those common among callers.
  13. Ability to stay compose under pressure.

Salary
N40,000 / Month.

Application Deadline
1st December, 2022.

How to Apply
Interested and qualified candidates should send their tailored CV to: clientcare@amqey.com using the Job Title as the subject of the email.

Note: Any application received after the Application closing date and time will be automatically rejected.

Tagged as: Customer Service, Graduate