Overview

GIG Logistics prides itself as an operator with the most knowledge of the local environment. Backed by a seamless infrastructure, we are now positioned more than ever to compete with other globally-rated logistics companies.

At GIG Logistics we pride ourselves as being Africa’s Leading Logistics Company. Founded in 2012, we belong to a distinguished class of logistics companies with a clear defined market path across Africa.

Applications are invited from interested and qualified candidates to apply for Center Agent at GIG Logistics

  • Job Position: Experienced Center Agent
  • Job Location: Lagos

Job Description

  • Provide guidance to walk-in customers on product and service offerings
  • Educate customers and potential customers with information on SLA and delivery timelines
  • Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
  • Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
  • Serve guests by providing product/ service information related to delivery life-cycle, rates, and payment.
  • Resolve product or service problems by clarifying customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
  • Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels presented for shipping.
  • Promote and cross-sell the company’s products.
  • Ensuring proper documentation and safety of all parcels sent and received.
  • Ensure strict compliance to scanning process and procedures.

Job Requirements:

  • Minimum of HND from a government recognized tertiary institution
  • Customer-centric, tech-Savvy, young and personable
  • Evidence of completion of mandatory NYSC scheme or Exemption Certificate.
  • Must reside on the Island

How to Apply

Interested and qualified candidates should:
Click here to apply online

Tagged as: Logistics

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