Overview
Vendease is a fast-moving consumer goods e-procurement platform for B2B clients in Nigeria, with a mission to ensure hotels & restaurants are free to focus on catering for their customers. We take the problem of food supply-availability and quality off restaurant owners, so that they can focus on serving their customers. As an online marketplace, we give restaurants the opportunity to buy everything they need remotely and seamlessly from anywhere in the world.
Job Position: Client Experience Officer
Job Location: Lagos (Onsite)
Job Description
- Acting as the leading point of contact for all client relations – requests, orders, complaints etc. anticipating the client’s needs, and working with all support teams within the company to ensure that they are met.
- Upselling and cross-selling the services of Vendease to existing clients or contacts in order to increase revenue.
- Convert new customers to genius clients (genius clients are able to make orders only using the platform).
- Tracking and monitoring client order trends and building lasting relationships with clients to inform product development and optimization.
- Complete sales transactions or ensure issue resolution in a timely manner.
- Work in collaboration with other teams to contribute directly to growth.
Job Requirements
- A minimum of 3 years of work experience in Client Service Management
- Proven track record in relationship management, B2B sales and client retention.
- Excellent numerical, interpersonal, communication and people management skills
- Tech savviness and a willingness to work with/sell SaaS.
- Proven track record of successfully managing customer relationships
- Strong verbal and written communication skills
- The ability to work efficiently under pressure.
What You’ll Get
- Competitive Salary
- Health Insurance
- Quarterly performance bonus
- 13th month allowance
- Company-sponsored trainings
- Other exciting company benefits.
How to Apply
Interested and qualified candidates should:
Click here to apply online
