Overview

KAI Consulting is a strategy company focused on business, human capital development, and nation-building. KAI Consulting uses creative dexterity to find solutions to business development, brand management, digital marketing, content development, publishing, and human resource development nightmares.

Job Position: Client Relations Officer

Job Location: Lagos

Job Description

  • We are looking for a Client Relations Officer to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
  • In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.
  • Your goal will be to help us safeguard our revenue and retain our customers.

Job Responsibilities

  • Build relationships with key employees among customers
  • Create plans to address clients’ business needs
  • Advise clients on creating profitable processes
  • Schedule regular meetings with customers to ensure they are satisfied
  • Act as point of contact for complaints and escalate issues as appropriate
  • Help sales team up-sell or cross-sell services and products
  • Ensure both the company and clients adhere to contract terms
  • Study competition to find new ways to retain customers
  • Set sales and revenue targets and work diligently to meet them
  • Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs

Job Requirements

  • HND / BSc / BA in Business Administration, Marketing, or a related field
  • 1 – 4 years of work experience.
  • Proven experience as a Client Relations Manager or Relationship manager
  • Proven track record of meeting and exceeding targets
  • Background in customer service; industry knowledge is a plus
  • Experience tracking relevant KPIs (e.g. customer satisfaction)
  • Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Ability to work well with a team.

Salary
N60,000 – N80,000 / month.

Application Deadline
30th July 2022.

How to Apply
Interested and qualified candidates should send their CV / Resume to: kainigeriaconsulting@gmail.com using the Job Title as the subject of the mail.

Tagged as: Administrative, Customer Service