Overview

Novarick Homes & Properties Limited is a real estate development company committed to providing affordable, eco-friendly and sustainable housing as well as investment opportunities across the real estate industry for the fast-growing, young, and dynamic population.

Job Position: Client Relations Officer

Job Location: Lagos

Job Description

  1. We are looking for a driven and passionate Client Relationship Officer to join our growing team!
  2. As a Clent Relationship Officer, you will act as a point of contact, provide product/service information, answer inquiries, and efficiently address any issues that our clients might face.
  3. A great candidate for this role will be able to provide the highest service standards, respond quickly to clients, and boost customer satisfaction.
  4. If you can put yourself in the client’s shoes, have excellent communication skills, are enthusiastic, and enjoy assisting people – we want to get to know you!

Job Responsibilities

  1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  2. Responding promptly to customer inquiries.
  3. Communicating with customers through various channels.
  4. Acknowledging and resolving customer complaints.
  5. Knowing our products inside and out so that you can answer questions.
  6. Processing orders, forms, applications, and requests.
  7. Keeping records of customer interactions, transactions, comments, and complaints.
  8. Communicating and coordinating with colleagues as necessary.
  9. Providing feedback on the efficiency of the customer service process.
  10. Ensure customer satisfaction and provide professional customer support.

Job Requirements

  1. University Degree in Social Sciences.
  2. At least 3 years experience working in customer support.
  3. Strong phone contact handling skills and active listening
  4. Familiar with CRM systems and practices
  5. Excellent with data Analysis
  6. Excellent communication and presentation skills
  7. Ability to multitask, prioritize and manage time effectively
  8. Must have completed NYSC
  9. Candidates living on the Island will be most preferred for proximity.

How to Apply
Interested and qualified candidates should send their Application / CV to: talentmanager@novarickhomes.com using the Job Title as the subject of the mail.

Tagged as: Customer Service, Real Estate