Overview

IT Horizons is a system integrator ICT company with a clear focus in technology enabled solutions and professional services. With a staff strength rich in knowledge, skill and expertise, we have all it takes to attend to all your technology needs. Our ultimate goal as a brand is to drive a world-class transformation through your business using technology.

Job Position: Client Relationship Manager

Job Location: Lagos

Job Description

  1. The position is responsible for developing, maintaining and managing sales activities of the business in Lagos, as well as developing and implementing an innovative, growth-focused commercial strategy, focused primarily on new opportunities and markets.
  2. The Client Relationship Manager shall be responsible for driving the acquisition of the Company’s customers, its revenue goals and the general direction and management of all sales and marketing activities, including market, competitiveness, product definition/pricing and distribution/diversity strategies.

Job Responsibilities

  1. Directing strategy towards the profitable growth and operation of the company.
  2. Represents the company externally to enhance and strengthen the company’s profile and optimizes all business development opportunities.
  3. Maintains a good level of understanding and knowledge of the Company’s products and services, ensuring that customer queries can be captured and dealt with accurately and appropriately
  4. Ensures that all commercial activities meet or improve on budget, cost, volume and efficiency targets (Key Performance Indicators (Key Performance Indicators)) in line with business objectives.
  5. Achieve growth and hit sales targets by successfully meeting set targets
  6. Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
  7. Work with the Head of Sales & Marketing to ensure consistent lead generation.
  8. Support the Head of Sales & Marketing in preparing and implementing annual work and resource plans; support their applicability within the overall company strategy.
  9. Identifies business opportunities by identifying prospects and evaluating their position
  10. in the industry; researching and analyzing sales options
  11. Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
  12. Making accurate cost calculations to provide customers with quotations
  13. Achieve growth and hit sales targets of the organization through effective planning and budgeting.
  14. Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence
  15. Present sales, revenue and expenses reports and realistic forecasts to your line manager
  16. Collaborate with Technical team on sales technology initiatives
  17. Ensure correct usage of CRM and other sales applications
  18. Train and ensure adherence to sales process
  19. Contributes to team effort by accomplishing related results as needed
  20. Ensure that all sales representative activities are in accordance with the guidelines of the Company’s Code of Conduct.
  21. Accomplishes marketing and organization mission by completing related results as needed.
  22. Protects organization’s value by keeping information confidential.
  23. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  24. Liaise with vendors and other IT personnel for problem resolution
  25. Develops qualified leads and generate new business in line with the Company’s commercial target
  26. Builds effective relationships with potential clients and existing customers
  27. Speaks positively and enthusiastically about the Company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues.

Job Requirements

  1. University Degree in a relevant discipline
  2. Master’s Degree from a recognized University will be an advantage.
  3. Membership of professional management associations will be an added advantage
  4. Minimum of 2 years’ work experience in ICT/Telecoms or related industry
  5. Minimum of 4 years of experience.

Application Deadline
15th January, 2024.

How to Apply
Interested and qualified candidates should forward send their CV to: pc@ithorizonsgroup.com copying: vakhigbe@ithorizonsgroup.com using the Job Title as the subject of the email.

Tagged as: Customer Service, Information Technology, Technology