Overview
Beacongate Limited is a one stop business solution provider company offering a wide range of HR support services to organisation in the area of advisory, recruitment, training, business coaching, outsourcing and HR services. Our reputation for quality consulting services and results are outstanding as our clients are able to focus their management skills and technical resources on their core competence.
Job Position: Client Relationship Officer
Job Location: Obalende, Lagos
Job Responsibilities
- Build relationships with key employees among customers.
- Create plans to address clients business needs.
- Advise clients on creating profitable processes.
- Schedule regular meetings with customers to ensure they are satisfied.
- Act as point of contact for complaints and escalate issues as appropriate.
- Help sales team up-sell or cross-sell services and products.
- Ensure both the company and clients adhere to contract terms.
- Study competition to find new ways to retain customers.
- Set sales and revenue targets and work diligently to meet them.
- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.
Job Requirements
- B.Sc / BA in Business Administration, Marketing or a related field.
- 4 years work experience.
- Proven experience as a Client Relations Officer.
- Proven track record of meeting and exceeding targets.
- Background in customer service; industry knowledge is a plus.
- Experience tracking relevant KPIs (e.g. customer satisfaction).
- Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce).
- A customer-oriented attitude.
- Excellent communication and negotiation skills.
- Problem-solving aptitude.
- Ability to work well with a team.
Salary
N100,000 monthly
Application Deadline
9th June, 2023.
How to Apply
Interested and qualified candidates should send their CV to: bgatecareers@gmail.com using the Job Title as the subject of the mail.
