Overview

Pistachio Foods Limited (RSVP Restaurant), a fine-dining restaurant situated at Victoria Island, Lagos State, is recruiting to fill the position below:

Job Position: Clients Relation Officer

Job Location: Victoria Island, Lagos

Job Responsibilities

  1. Warmly receive guests as they arrive in a polite and hospitable manner and standard.
  2. Receiving customer calls and attending to enquiries regarding reservations and bookings as necessary
  3. Resolve and give feedback on customers’ complaint at least within the hour of complaint.
  4. Ability to manage irate customers by maintaining a level of professionalism while attending to customers.
  5. Respond to customer enquiries, complaints and try to resolve in a timely and accurate way, via phone, email and social media channels.
  6. Identify customer needs and help customers resolve issues arising from such needs in atimely manner.
  7. Monitor customer feedbacks on services and reach out to provide assistance that may arise.
  8. Follow up with customers to ensure their technical issues are resolved.
  9. Stay updated on the company’s service and trends.

Job Requirements

  • Minimum of HND / B.Sc in Business Administration, Marketing or related discipline.
  • 2 years cognate experience in similar role.
  • Must be organized and punctual.
  • Excellent verbal and written communication skill
  • Tech savy
  • Ability to work night shifts.
  • Customer experience in hospitality will be an advantage.

Application Deadline
25th February, 2023.

How to Apply
Interested and qualified candidates should send their CV to: pistachiofoodshr@gmail.com using “Clients Relation Officer” as the subject of the email.

Tagged as: Customer Service, Graduate