Overview

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

Job Position: Collections Specialist

Job Location: Lagos

Job Responsibilities
Your mission will be to:

  1. Plan course of action to recover outstanding payments.
  2. Follow up with customers for all outstanding payments and identify problematic accounts.
  3. Ensures Non-Performing Loans are followed up and monitored diligently.
  4. Responsible for communicating with delinquent borrowers, establishing and developing effective payment plans with the delinquent borrowers.
  5. Listen actively to customers and ensure conversation is collection driven.
  6. Advise customers on their payment options and best methods of payment.
  7. Properly document information from the conversation.
  8. Negotiate payoff deadlines or payment plans
  9. Create trust relationships with debtors when possible to avoid future issues

Job Requirements

  • 2 years and above experience in microfinance operations directly dealing with delinquent clients and other problem-solving situations.
  • Apt in negotiating and persuading.
  • Good knowledge of the collection process and approach.
  • Excellent collaborator and team player.
  • Excellent communication skills, both oral and written.
  • Ability to adapt to new challenges in a dynamic and fast-paced environment while managing multiple projects.
  • You may have understanding / working knowledge of a collections system (advantageous).
  • You should be comfortable skills in Microsoft office.
  • You should have working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment.

Benefits

  1. Private Health Insurance
  2. Pension Plan
  3. Training & Development
  4. Performance Bonus

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

  1. Typing test + Online Soft-skills test
  2. A screening call with the Senior Recruiter ~30 mins
  3. Technical interview with the hiring manager ~30 mins

Tagged as: Accounting, Administrative, Finance

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