Overview

Wema Bank Plc – Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

Job Position: Contact Center Agent

Job Location: Lagos

Job Description

  • We are looking for an experienced Contact Center Agent who is passionate about providing exceptional customer service to engage clients through various communication channels, resolve issues, ensure a positive customer experience, and contribute to the overall growth and success of the organization.

Job Responsibilities

  1. Handle inbound and outbound calls, emails, and chat from bank customers promptly and professionally.
  2. Assist customers with inquiries, transaction details and general information.
  3. Address customer concerns and resolve issues effectively and efficiently.
  4. Maintain accurate and detailed records of customer interactions and transactions.
  5. Meet or exceed key performance indicators (KPIs) related to customer satisfaction, call resolution, and sales targets.

Job Requirements

  1. High School Diploma or equivalent; a Bachelor’s Degree in any discipline.
  2. Candidate should have completed National Youth Service Corps (NYSC).
  3. Candidates Should be fluent in Hausa or Igbo
  4. Previous experience in customer service, preferably in a banking or financial institution.
  5. Excellent communication skills, both verbal and written.
  6. Strong problem-solving abilities and attention to detail.
  7. Proficiency in using customer relationship management (CRM) software and other relevant tools.
  8. Ability to handle high call volumes and work in a fast-paced environment.

How to Apply
Interested and qualified candidates should submit their CV to: Recruitment.Outsource@wemabank.com using the Job Title as the subject of the email.

Tagged as: Banking, Business Development, Customer Service, Finance