Customer Care Agent at Estuary Business Solutions Ltd

Estuary Business Solutions Limited is a leading IT and Business Services Consultancy company. We support businesses and organizations to maximize business opportunities with the aid of Innovative Technology, Strategic Planning, Business Management and Human Capital Management.

Job Position: Customer Care Agent

Job Location: Lagos

Job Description

1. Communicate with current and potential clients via telephone, email, online chat, or social media.
2. Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines.
3. Maintain a courteous and calm manner at all times to de-escalate stressful situations.
4. Document personal information to create, update, or adjust customer accounts
5. Prepare call-related information for purposes of auditing and reporting.
6. Provide and respond to feedback about any aspect of the job or its duties.
7. Suggest products and services to clients based on their requests and needs.

Application Deadline
30th November, 2022.

How to Apply
Interested and qualified candidates should send their CV to: info@ebsafr.com using the Job Title as the subject of the mail.