Overview

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their businesses.

Job Position: Customer Care Officer (Fresh Graduate)

Job Location: Ikeja / Lagos Island, Lagos

Job Responsibilities

  1. Listen to customers’ concerns, issues and questions.
  2. Resolve customers’ concerns and answer customers’ questions to your best ability.
  3. Maintain a positive attitude and calmly respond to customers’ complaints.
  4. Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.
  5. Recommend possible products to meet the customers’ needs.
  6. Refer issues and questions to managers if necessary.
  7. Prepare product and customer reports by gathering data collected during customer interactions.
  8. Managing large amounts of inbound and outbound calls promptly.
  9. Identifying customers’ needs, clarifying information, and providing solutions and/or alternatives.
  10. Build sustainable relationships and engage customers by taking the extra mile.
  11. Keep records of all conversations in our call center database in a comprehensible way.

Job Requirements

  • Candidates should possess a BSc / HND in relevant field
  • 0-1 year work experience.
  • Personable and attentive.
  • Strong interpersonal skills.
  • Strong verbal communicator.
  • Familiar with the software used to connect with customers and gather their information
  • Knowledge of applicable products and markets.
  • Applicants must have a good understanding of English languages.
  • Must be able to read, speak and write English Language fluently.
  • Accurate comprehension, interpretation, and capturing of information, accuracy, and timely response to calls.

Salary
N65,000 monthly.

How to Apply
Interested and qualified candidates should send their CV to: cv@ascentech.com.ng using the Job Title as the subject of the mail.

Tagged as: Customer Service, Graduate