Overview

Vixa Pharmaceutical Company Limited a well-established Nigerian Pharmaceutical Company. Vixa Pharmaceutical Company Limited has come of age with an imposing record of more than 10 years of meeting the needs in healthcare through a range of globally sourced, Best-In-Class-Drugs. Vixa Pharmaceutical Company Limited was incorporated in 1998 with the sole aim of manufacturing and marketing Pharmaceutical products.

Job Position: Customer Care Relation Officer

Job Location: Lagos

Job Description

  1. Responsible for maintaining a customer-focused attitude and high level of professionalism by establishing a positive rapport with each customer.
  2. Impact the company’s bottom line by problem-solving and focusing on activities that create lifetime customers.
  3. Required to possess sound product knowledge which is critical for offering quick and accurate assistance to customers.

Job Responsibilities 
Will be responsible for operating CRM Software to achieve the following:

  1. Collect data and track customers.
  2. Engage website visitors by sending targeted emails/newsletters to leads & customers (Email Marketing) and targeted automation.
  3. Create retention campaigns, from conceptualization through to analysis e.g Offer incentives via loyalty and referral programs.
  4. Run scheduled surveys to engage customers and get valuable feedback about our services.
  5. Continuously improve our company’s customer retention rate as well as the average order value and customer lifetime value.
  6. Generate ideas to reward loyal customers/ appreciate Customers’ on their Birthdays.
  7. Build E-Commerce reports to track business growth.
  8. Uploading new products, updating product and price lists for different distributors/locations/outlet types.
  9. Setting up and monitoring settings parameters from the dashboard.
  10. Provide first line support on general user issues, mapping and so configurations
  11. Generating weekly, monthly, quarterly report for management for decision

Job Requirements

  1. Bachelor’s Degree / HND in Business Administration, Management or related field.
  2. Minimum of 2 years’ experience.
  3. Proven working experience as a Client Relations Manager and Customer Service Officer
  4. MUST be computer literate
  5. Have good analytical skills
  6. Clear and persuasive communication skills
  7. Friendly / warm personality.
  8. Ability to use positive language.
  9. Patient and attentive.
  10. Problem-solving skills.
  11. Self-control and patience.
  12. Prior experience with CRM Software.

Application Deadline
6th March, 2023.

How to Apply
Interested and qualified candidates should forward their CV and Cover Letter to: pharmarecruitment2online@gmail.com using the position applied for as the Subject of the email.

Note: Only the Shortlisted candidates will be contacted.

Tagged as: Customer Service, Graduate, Health