Overview

Beaconhill Smile Clinic Limited is a leading general dental and aesthetic group of clinics in Nigeria. It was awarded as the Best Dental Service Provider in Nigeria for the year 2022 and also Africa’s first 7-day dental practice.

Job Position: Customer Care Representative

Job Location: Victoria Island, Lagos

Job Description

  1. The Customer Care Representativeis responsible for providing exceptional customer service to patients, handling inquiries and concerns, scheduling appointments, and ensuring a positive experience for all individuals who visit or contact the clinic.

Job Responsibilities

  1. Greet and assist patients in a friendly and professional manner.
  2. Answer phone calls, emails, and in-person inquiries promptly and courteously.
  3. Schedule appointments and manage the clinic’s calendar efficiently.
  4. Communicate with patients to confirm appointments and follow-up on treatments.
  5. Handle billing inquiries and process payments accurately.
  6. Provide information about services offered, insurance coverage, and clinic policies.
  7. Assist with patient registration and update their information as needed.
  8. Address patient concerns and complaints promptly and effectively.
  9. Collaborate with the clinical staff to ensure a smooth patient flow and exceptional service delivery.

Job Requirements

  1. Candidates should possess HND / Bachelor’s Degrees with 3 – 5 years relevant work experience.
  2. Previous customer service experience, preferably in a healthcare setting.
  3. Strong communication and interpersonal skills.
  4. Ability to multitask and work efficiently in a fast-paced environment.
  5. Proficiency in using computer systems for scheduling and record-keeping.
  6. Knowledge of dental terminology and procedures is a plus.
  7. Empathy and compassion for patients’ needs and concerns.
  8. Dependable, reliable, and detail-oriented.

Application Deadline
7th April, 2024.

How to Apply
Interested and qualified candidates should send their Applications to: recruitment@beaconhillsmile.com using the Job Title as the subject of the mail.

Tagged as: Customer Service, Sales