Overview

Blume Distribution Limited plays a crucial role in promoting and distributing a wide range of products manufactured by Sonia Foods Industries Limited. With a strong presence in the Nigerian market, Sonia Foods Industries Limited has established itself as a trusted and renowned brand known for its high-quality tomato-based food and beverages.

Job Position: Customer Care Representative
Location: Ikeja, Lagos

Job Description

We are seeking a proactive and service-driven Customer Care Representative to join our team.

The ideal candidate is a young, smart, and articulate lady with strong analytical skills, excellent communication abilities, and proficiency in Microsoft Excel.

She will serve as the primary point of contact for customers, ensuring the timely resolution of inquiries and delivering an exceptional customer experience.

Job Responsibilities

  1. Handle customer inquiries, complaints, and requests professionally through phone, email, and other communication channels.
  2. Maintain accurate customer records and update internal databases.
  3. Track, analyze, and report customer feedback and service performance using Excel.
  4. Follow up on orders, deliveries, and customer concerns to ensure timely resolution.
  5. Collaborate with the sales, warehouse, and logistics teams to enhance service quality.
  6. Provide product and service information to customers clearly and confidently.
  7. Contribute to continuous improvement initiatives for customer satisfaction.
  8. Prepare weekly and monthly customer service reports.

Requirements & Qualifications

  1. Minimum of OND / HND / B.Sc. Degree from a recognised institution.

Maximum age: 30 years.

  1. Strong analytical skills and ability to interpret data.
  2. Excellent command of English (oral and written).
  3. Proficiency in Microsoft Excel and other basic office tools.
  4. The ability to speak other Nigerian languages is an added advantage.
  5. Good interpersonal skills with a customer-centric mindset.
  6. Ability to work under pressure and manage multiple tasks effectively.

Preferred Attributes:

  1. A positive attitude with strong problem-solving abilities.
  2. Well-organised, proactive, and detail-oriented.
  3. Friendly, calm, and professional disposition when dealing with customers.

Salary
N110,000 – N150,000 monthly.

How to Apply
Interested and qualified candidates should send their CV to: careers@blumedistribution.com cc: oluchi.sunday@blumedistribution.com using the Job Title as the subject of the email.

Tagged as: Customer Service