Overview

PolyMath Real Estate Limited incorporated under the Companies and Allied Matter Acts 1990 (CAC 1990) and limited by shares. We are a real estate company with the goal of increasing the investment numbers in Nigeria especially in real sector with partnership with over 15 reputable companies within and outside Nigeria, We are a real estate investment company with value focusing on creating wealth towards retirement and cash inflow every individuals/ corporate bodies deserve through land banking, building of dream houses for residential or investment wise with fantastic return on investment. PolyMath Real Estate Limited is also aim at encouraging corporate investment as we believe that corporate purchase and investment especially in real estate sector would gear up the investment rates and foster unity.

Job Position: Customer Care Representative

Job Location: Ajah, Lagos

Job Description

  1. We are hiring a Customer Service Representative to manage customer queries and complaints.
  2. You will also be asked to process orders, and modifications, and escalate complaints across a number of communication channels.
  3. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Job Responsibilities

  1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  2. Responding promptly to customer inquiries.
  3. Communicating with customers through various channels.
  4. Acknowledging and resolving customer complaints.
  5. Knowing our products inside and out so that you can answer questions.
  6. Processing orders, forms, applications, and requests.
  7. Keeping records of customer interactions, transactions, comments, and complaints.
  8. Communicating and coordinating with colleagues as necessary.
  9. Providing feedback on the efficiency of the customer service process.
  10. Managing a team of junior customer service representatives.
  11. Ensure customer satisfaction and provide professional customer support

Job Requirements

  1. Must have a general education Degree, or equivalent.
  2. Ability to stay calm when customers are stressed or upset.
  3. Comfortable using computers.
  4. Experience working with customer support.
  5. Must be located around the Ibeju Lekki, Ajah axis

How to Apply
Interested and qualified candidates should send their CV to: hr@polymathrealestate.com.ng using the Job Title as the subject of the email.