Overview

Snappy Exchange is FinTech company registered in Nigeria, we deal with buying and selling of cryptocurrencies and other digital assets. Snappy Exchange offers the easiest and most convenient way for you to buy and sell your bitcoin and other digital assets in Nigeria.

Job Position: Customer Care Representative (Morning and Night Shift)

Job Location: Ikeja, Lagos

Job Responsibilities

  1. Manage incoming calls.
  2. Identify and assess customers needs to achieve satisfaction.
  3. Build sustainable relationships and trust with customer accounts through open and interactive communication
  4. Provide accurate, valid and complete information by using the right methods/tools
  5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  6. Follow communication procedures, guidelines and policies.
  7. Take the extra mile to engage customers.
  8. Online customer management and ability to resolve issues.

Job Requirements

  • OND or NCE qualification.
  • 1 – 2 years work experience.
  • Gender: Female.
  • Age: 20 – 27 years.

Salary
N50,000 Monthly.

Application Deadline
Wednesday; 4th January, 2023.

Physical Interview Date
Thursday; 5th January, 2023.

How to Apply
Interested and qualified candidates should send their CV to: hr@snappyexchange.com using the Job Title as the subject of the email

Note

  • Residence within Ikeja or places closer to Ikeja is a criteria.
  • Only shortlisted candidates will be contacted for the interview.

Tagged as: Customer Service, Graduate