Overview
WolfGanginLagos.com – We are a premium brand Online Food Company, situated at Lekki Phase 1, Lagos, Nigeria. We are open 1:00 PM to 6:00 AM daily.
Job Position: Customer Care Representative
Location: Lekki Phase 1, Lagos
Job Description
- Take orders and provide outstanding Customer Service through positive and professional interaction with prospects and Customers via phone calls, WhatsApp, Facebook, Instagram, or via our website
- Accurately process transactions via Point-of-Sale systems
- Accurately and promptly pass orders to the kitchen for processing
- Make sure every item ordered is complete before handing to dispatchers
- Communicatewith Customers from the point of taking their orders till delivery
- Always attendto customers’ needs and complaints in regards to their orders in polite manners.
- Actively listen to callers, confirming or clarifying information and diffusing angry customers as needed
- Buildlong lasting relationships with customers and other team members based on professionalism, trust and reliability
- Makesales or recommendation of other items or new items on our Menu that customers might be not be aware of to increase sales
- Demonstrate a positive, friendly attitude and exceptional customer service skills
- Havethe ability to work at Night and weekends
- Be ready to assist other members of staff in their duties when the need arises
- Adhere to all company policies and procedures
Job Requirements
- Candidates should possess an HND, OND, BA , B.Sc qualification with at least 2 years work experience.
How to apply
Interested and qualified candidates should send their CV to: jobs@wolfganginlagos.com using the Job Title as the subject of the mail.
