Overview

Apex Network is a financial servicing firm, where anyone anywhere can easily and securely transact bitcoin, which is the future of Money and a catalyst for creating an open financial system in Africa and the world generally.

Job Position: Customer Relations and Transactions Officer

Job Location: Lekki, Lagos

Job Responsibilities

  1. Ensure outstanding customer satisfaction by maintaining strong working relationships.
  2. Prevent the escalation of customer issues by collecting and analyzing information provided before and after interacting with the customer.
  3. Tracking, recording, reporting, and storing information related to transactions, customers and ensuring all information is accurate and complete.
  4. Carrying out client satisfaction surveys and reviews.
  5. Liaising with internal departments to ensure client needs are fulfilled effectively.
  6. Letting customers know about other products the company offers.
  7. Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methods.
  8. Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur.
  9. Understand how to use the company knowledge base to prepare for each customer interaction while taking detailed notes.
  10. Check customer’s balance and verify customer’s signatures.

Job Requirements

  1. A minimum of a B.Sc. / HND / BA Degree.
  2. Other higher/ relevant qualification(s) will be an advantage.
  3. A minimum of 1 year work experience in a similar role((preferably in customer relations or marketing).
  4. Computer Proficiency in MS Word, MS Excel, Outlook & PowerPoint.
  5. Experienced in transaction monitoring and drafting of suspicious transaction reports.
  6. Must be an effective team player.
  7. Maintain a positive attitude focused on customer satisfaction.
  8. Solid organizational skills, multitasking and time-management.

Application Deadline
30th September, 2022.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@apexnetwork.co using the Job Title as the subject of the mail.

Tagged as: Customer Service