Overview

LYNN Wholefoods Limited is the leading ‘Nutrition & Lifestyle’ brand in Nigeria today. We believe that healthy habits practised daily can significantly improve overall quality of life. Reducing chronic diseases such as obesity, stroke, heart disease, etc., across Africa is at the forefront of our vision. Our mission is to create more awareness around this belief and to make nutritious meals more accessible to people.

Job Position: Customer Relations Officer
Location: Wuse 2, Abuja (FCT)

Job Summary

We’re looking for a passionate and customer-focused professional who can act as the first point of contact for customers by selling, promoting the organisation’s products, responding to inquiries, resolving complaints, and ensuring customer satisfaction, while also identifying opportunities for upselling and supporting overall sales efforts.

Job Responsibilities

  1. Serve as the initial point of contact through phone, email, chat, or in-person interactions.
  2. Respond to customer inquiries related to products, orders, and complaints.
  3. Identify and generate sales leads, including upselling and cross-selling opportunities during customer engagements.
  4. Accurately record all customer interactions in CRM or internal tracking systems.
  5. Work closely with departments such as sales and logistics to resolve complex customer issues.
  6. Deliver product information, troubleshoot basic concerns, and escalate issues when needed.
  7. Share insights on customer behaviour and trends, recommending improvements to enhance processes.
  8. Adhere to communication guidelines while consistently positively representing the brand.
  9. Maintain cleanliness throughout the store and adhere strictly to food safety regulations.
  10. Use POS systems efficiently while delivering friendly and prompt customer service.

Requirements

  1. Higher Education Diploma or equivalent; further education is a plus.

Essential Skills:

  1. Skilled in multitasking, adaptability, telephone etiquette, customer service, time management, organisation, attention to detail, scheduling, and proficient use of technological tools.
  2. Demonstrates professionalism and a strong focus on quality.
  3. Exceptional communication abilities, with strengths in empathy, active listening, and conflict resolution.
  4. Highly developed problem-solving skills and keen attention to detail.
  5. Enthusiastic and customer-oriented, with strong interpersonal skills.
  6. Genuine interest in health, fitness, and wellness, particularly nutrition.
  7. Willingness to work flexible hours, including days, evenings, and weekends.
  8. Experience in food service, retail, or sales is an asset.
  9. Professional, friendly, and dependable demeanour.

How to Apply
Interested and qualified candidates should send their CV to: hrlynnwholefoods@gmail.com using the Job Title and location as the subject of the email.

Note: This vacancy is available in Wuse 2 in Abuja; applicants within this location only are encouraged to apply for this role.

Tagged as: Customer Service