Overview

Interrand Homes & Properties Limited (subsidiary of Interrand Group) is a reputable Construction and Real Estate Development company with offices in Abuja, Lagos and Ibadan.

Job Position: Customer Relationship Manager
Location: Gudu, Abuja (FCT)

Job Summary

The Customer Relationship Manager is responsible for building and maintaining strong relationships with clients to enhance customer satisfaction and loyalty.

This role involves managing client inquiries, resolving issues, tracking customer interactions, and supporting the sales and marketing teams to ensure the highest level of service delivery.

Job Responsibilities
Customer Engagement & Support:

  1. Serve as the primary point of contact for clients and handle all communications professionally.
  2. Respond promptly to inquiries, requests, and complaints via phone, email, or physical meetings.
  3. Ensure all clients receive timely feedback and resolutions to their concerns.

Relationship Management:

  1. Build lasting relationships with existing and potential customers through regular follow-ups.
  2. Understand client needs and provide solutions to enhance customer satisfaction.
  3. Track and maintain records of customer interactions, feedback, and transactions.

Sales & Retention Support:

  1. Support the sales team in client onboarding and post-sales service.
  2. Follow up on leads, renewals, referrals, and upselling opportunities.
  3. Monitor customer satisfaction levels and generate retention strategies.

Client Database Management:

  1. Maintain and update the CRM system/database with accurate client records.
  2. Track client status, purchase history, feedback, and complaints.
  3. Generate periodic reports for management on client trends and concerns.

Feedback & Reporting:

  1. Gather customer feedback on services, offers, and overall experience.
  2. Prepare reports on customer satisfaction, retention, and complaint resolution.
  3. Suggest improvements in service delivery based on customer insights.

Coordination & Collaboration:

  1. Liaise with internal departments (sales, marketing, admin, etc.) to resolve client issues.
  2. Coordinate client meetings, calls, and engagement events.
  3. Ensure the brand maintains a high level of professionalism in client interactions.

Qualifications

  1. Bachelor’s Degree in Business Administration, Marketing, Customer Service, or related field.
  2. Minimum of 2–7 years’ experience in customer service, client relations, or sales support.
  3. Excellent communication and interpersonal skills: CRMs must be able to communicate effectively with customers, build rapport, and resolve conflicts.
  4. Strong problem-solving and conflict-resolution skills: They need to be able to identify and address customer issues quickly and efficiently.
  5. Analytical skills: The ability to analyse customer data and identify trends is essential.
  6. Proficiency in CRM software and other relevant technologies: Knowledge of CRM systems and other tools is important for managing customer interactions and data.
  7. Ability to work independently and as part of a team: CRMs need to be able to manage their workload and collaborate effectively with others.
  8. Customer-oriented mindset: A genuine desire to help customers and ensure their satisfaction is crucial.
  9. Experience in customer service or sales: Previous experience in these areas is often preferred.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: hr@interrandproperties.com using the Job Title as the subject of the email.

Tagged as: Customer Service, Marketing