Overview

Reposebay is a boutique recruitment company serving both micro employers and SMEs with customized solutions and human capital growth strategies. Her career advisory specialty services have impacted over 3000+ job seekers.

Job Position: Customer Relationship Manager

Job Location: Ikoyi, Lagos

Job Responsibilities
You will have the following responsibilities but are not limited to:

  1. Answer incoming customer calls and handle general customer concerns.
  2. Responsible for maintaining a customer-focused attitude and high level of professionalism by establishing a positive rapport with each customer.
  3. Impact the company’s bottom line by problem-solving and focusing on activities that create lifetime customers.
  4. Required to possess sound product knowledge which is critical for offering quick and accurate assistance to customers.
  5. Will be responsible for operating CRM Software to achieve the following:
  6. Collect data and track customers.
  7. Engage website visitors by sending targeted emails/newsletters to leads & customers (Email Marketing) and targeted automation.
  8. View and recover abandoned carts.
  9. Create retention campaigns, from conceptualization through to analysis e.g Offer incentives via loyalty and referral programs.
  10. Run scheduled surveys to engage customers and get valuable feedback about our services.
  11. Continuously improve our company’s customer retention rate as well as the average order value and customer lifetime value.
  12. Generate ideas to reward loyal customers/ appreciate Customers’ on their Birthdays.
  13. Build E-Commerce reports to track business growth.

Job Requirements

  1. Bachelor’s Degree / HND in Business Administration, Management or related field.
  2. Minimum of 2 years experience.
  3. Proven working experience as a Client Relations Manager and Customer Service Officer
  4. Clear and persuasive communication skills
  5. Empathy.
  6. Friendly/warm personality.
  7. Ability to use positive language.
  8. Patient and attentive.
  9. Problem-solving skills.
  10. Self-control and patience.
  11. Prior experience with CRM Software preferred eg Hubspot.

Salary
N100,000 monthly

Application Deadline
9th February, 2023.

How to Apply
Interested and qualified candidates should send their CV to: bless.reposebay@gmail.com using the Job Title as the subject of the mail.

Tagged as: Customer Service, Graduate