Overview

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

Job Position: Customer Relationship Officer
Location: Ibadan, Oyo

Job Summary

We are seeking a passionate and result-oriented Customer Relationship Officer to join our team in Ibadan.

The ideal candidate will be responsible for building and maintaining strong relationships with clients, resolving issues efficiently, and enhancing customer satisfaction and loyalty.

Job Responsibilities

  1. Serve as the primary point of contact for customer inquiries, concerns, and feedback.
  2. Build and maintain strong, long-lasting client relationships.
  3. Respond promptly to customer complaints and ensure resolution within agreed timelines.
  4. Conduct regular follow-ups with customers to ensure satisfaction and identify upsell opportunities.
  5. Maintain accurate records of customer interactions, transactions, feedback, and complaints.
  6. Assist in onboarding new clients and ensuring smooth transitions.
  7. Collaborate with sales and operations teams to meet customer expectations.
  8. Analyse customer behaviour and trends to recommend improvements in service delivery.
  9. Provide reports and insights to management on customer needs and satisfaction levels.

Requirements & Qualifications

  1. Bachelor’s Degree in Business Administration, Marketing, or related field.
  2. Minimum of 1–2 years of proven experience in customer service, client support, or relationship management.
  3. Excellent verbal and written communication skills.
  4. Strong problem-solving abilities and attention to detail.
  5. Good knowledge of CRM tools and Microsoft Office (Excel, Word, Outlook).
  6. Customer-centric mindset with a positive and professional attitude.
  7. Must reside in Ibadan or be willing to relocate.

Salary
N150,000 Net Monthly.

How to Apply
Interested and qualified candidates should send their CV to: taiwo@ascentech.com.ng using “Customer Relationship Officer – Ibadan” as the subject of the email.

Tagged as: Customer Service