Overview
PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.
Job Position: Customer Relationship Officer
Job Location: Ikeja, Lagos
Job Responsibilities
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.
Job Requirements
- A Bachelor’s Degree in Business Administration or a related field.
- A minimum of 1-year experience in Sales and Customer Service
- Excellent interpersonal and communication skills.
- Proficient in all Microsoft applications.
- Fintech product knowledge.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction
How to Apply
Interested and qualified candidates should:
Click here to apply online
