Overview

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything – people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

Job Position: Customer Retention & CX Coordinator

Job Location: Victoria Island, Lagos

Job Description

  1. Responsible for proactive relationship building with Customers. This position coordinates, executes, and manages outbound call programs built to effectively retain customers through positive Relationship building, listening to concerns/addressing issues and educating on available products and services.
  2. Supervise all activities of the customer retention unit. Identify /execute retention Strategies that reduce churn and increase customer loyalty in other to sustain revenue. Gather feedback from customers and provide update to the Leadership.

Job Responsibilities

  1. Reduce customer churn
  2. Increase customer loyalty
  3. Customer Retention
  4. Manage data usage administration /complaint
  5. Elicit concrete information from customers via surveys and campaign for excellent Customer Experience
  6. Request processing for customers
  7. Complaint tracking.

Job Requirements

  1. University Degree in Social Sciences
  2. Post Graduate degree (MBA, M.Sc., etc.) an added advantage
  3. Professional Qualification in Customer experience management an added advantage

Work Experience:

  • 3+ years of customer loyalty and retention experience
  • Data analysis experience using Excel with pivot tables and statistical analysis.

Other Requirements:

  1. Customer Focus
  2. Tech savvy
  3. Action orientation
  4. Drive results
  5. Cultivate Innovation
  6. Ability to optimize work processes
  7. Resilience
  8. Self Development
  9. Nimble Learning
  10. Ensures Accountability
  11. Develops Talent
  12. Drives Engagement
  13. Drives Vision & Purpose
  14. Excellent Decision Quality.

Application Deadline
30th June, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Customer Service

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