Customer Service Associate at Lily Hospitals

Job Position: Customer Service Associate
Location: Warri, Delta

Job Summary

We are seeking a Health Information Management Officer who will also serve as a Customer Service Personnel to join our dynamic team. The ideal candidate will be responsible for managing health information systems and providing exceptional customer service to patients, visitors, and medical staff.

Job Responsibilities

1. Manage and maintain health information databases, ensuring accuracy, confidentiality, and compliance with regulations.
2. Retrieve and compile medical records for patient care, research, and legal purposes.
3. Process patient admissions, transfers, and discharges by accurately updating records and documentation.
4. Collaborate with medical staff and other departments to ensure efficient information flow and resolve inquiries.
5. Assist patients and visitors by providing information, guidance, and support regarding health records and administrative processes.
6. Handle inquiries via phone, email, and in-person interactions courteously and professionally.
7. Educate patients on accessing and understanding their health information while maintaining confidentiality and privacy.

Requirement & Qualifications

1. Minimum of an OND in Health Information Management
2. Proven experience in health information management and customer service in a healthcare setting.
3. Strong communication, interpersonal, and problem-solving skills.
4. Knowledge of medical terminology and patient privacy laws.
5. Ability to multitask, prioritise, and work efficiently in a fast-paced environment.
6. Must reside in Warri, Delta State or its environs

How to Apply
Interested and qualified candidates should forward their CV and credentials to: recruitment@lilyhospitals.net using the Job title as the subject of the email.