Overview

Sisa Method Limited is a management consulting company focused on providing integrated HR advisory services and culture transformation.

Job Position: Customer Service & Operations Associate

Job Location: Lagos

Job Description

  • The ideal candidate is one who is experienced has excellent customer service, growth and retention and must possess interpersonal skills as well as must be dedicated and ambitious.

Job Responsibilities

  1. Manage the customers journey and shopping experience by identifying touchpoints that can positively improve perception, interactions and relationships on Nello
  2. Provide excellent customer service to build and maintain strong relationship with customers.
  3. Ensure customer complaints are handled and resolved accurately and quickly.
  4. Conduct surveys to ascertain the satisfactory levels of customers.
  5. Collate customer insights, behavior and interactions with the various products and services, identify and understand key challenges, recommend, and implement methods to address these challenges.
  6. Implement improved operational measures and policies that promotes operational efficiency.
  7. Plan and organize Nellos administrative activities.
  8. Develop and oversees daily operations and processes.
  9. Ensure all business services papers are available.
  10. Support the Nello to document relevant information for internal and external use.
  11. Assist in maintaining and analyzing operational data for business performance reporting.
  12. Uses insights gained to: provide informed recommendations to the product development team. drive focus on high-potential products.
  13. Ensure compliance with best practices and quality standards.
  14. Contribute to innovation of new products through product/service operations process development.
  15. Design and organize performance sessions to discuss about operational updates, ideas, and issues.

Job Requirements

  1. Bachelor’s Degree in Business Administration, Social Sciences or related discipline
  2. Minimum of 2 years cognate experience with Customer Services & support Experience
  3. Ability to cooperate with and support other members of staff where require
  4. Proficiency in Microsoft Suite and other Operational Software
  5. Strong verbal communication skills in English language
  6. Customer Service & Experience Certification
  7. ITIL certification desirable
  8. Yellow Belt Lean Six Sigma Certification desirable
  9. Willingness to interact daily with customers from a wide range of cultures and backgroundsGood sense of organization and keen attention to detail
  10. Knowledge of customer service best practices and desire to participate in trainings and professional development
  11. Ability to perform well in a fast-paced working environment
  12. Smart, intuitive and intelligent with great recollection skills.

Application Deadline
22nd September, 2023.

How to Apply
Interested and qualified candidates should send their Resume to: cv@sisamethod.com using the Job Title as the subject of the email.