Overview

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

Job Position: Customer Service Executive (CSE)

Job Locations: Mainland and Island, Lagos

Job Responsibilities

  1. Manage large amounts of incoming phone calls and generate sales leads.
  2. Identify and assess customers’ needs to achieve satisfaction.
  3. Build sustainable relationships and trust with customer accounts through open and interactive communication
  4. Provide accurate, valid and complete information by using the right methods/tools.
  5. Meet personal/customer service team sales targets and call handling quotas.
  6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  7. Keep records of customer interactions, process customer accounts and file documents.
  8. Follow communication procedures, guidelines and policies.
  9. Take the extra mile to engage customers.

Job Requirements

  • HND / B.Sc in related field.
  • 0 – 2 years proven experience as a Customer Support or Client Service Representative.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.

Application Deadline
6th January, 2023.

How to Apply
Interested and qualified candidates should send their CV to: cv@ascentech.com.ng using the Job Title as the subject of the mail.

Note: Only qualified candidates will be contacted.

Tagged as: Customer Service, Graduate