Overview
Ascentech Services Limited – Our client in the Telecommunication industry is recruiting to fill the position below:
Job Position: Entry Level – Customer Service Executive (CSE)
Job Location: Lagos (Mainland & Island)
Job Description
- Our client is looking to hire a fresh graduate with excellent communication skills for the role of a customer service executive in their reputable company.
Job Responsibilities
- Manage large amounts of incoming phone calls and generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Requirements
- HND / BSc in related field
- 1-2 years proven experience as a Customer Support or Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Remuneration
N65,000 monthly gross.
Application Deadline
15th January, 2023.
How to Apply
Interested and qualified candidates should send their CV to: cv@ascentech.com.ng using the Job Title as the subject of the mail.
Note: Only qualified candidates will be contacted.
