Ascentech Services Limited – Our client, a Telecommunication company, is recruiting to fill the position below:

Job Position: Entry Level – Customer Service Executive

Job Location: Lagos Island, Lagos

Job Description

  • Our client is looking to hire someone with excellent communication skills for the role of an entry level – customer service executive in their reputable company.

Job Responsibilities

  1. Manage large amounts of incoming phone calls and generate sales leads
  2. Identify and assess customers’ needs to achieve satisfaction
  3. Build sustainable relationships and trust with customer accounts through open and interactive communication
  4. Provide accurate, valid and complete information by using the right methods/tools
  5. Meet personal/customer service team sales targets and call handling quotas
  6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  7. Keep records of customer interactions, process customer accounts and file documents
  8. Follow communication procedures, guidelines and policies
  9. Take the extra mile to engage customers.

Job Requirements

  • HND / B.Sc in related field
  • 0 – 1 years proven experience as a Customer Support or Client Service Representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.

N65,000 Monthly.

Application Deadline
16th January, 2023.

How to Apply
Interested and qualified candidates should send their CV to: cv@ascentech.com.ng using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted.

Tagged as: Customer Service, Graduate, Management Trainee