Easycars is established to boost transportation service across Nigeria, we currently offer car booking/hire services in Ibadan, Lagos, and Abuja.

Job Position: Customer Service Executive

Job Location: Ibadan, Oyo

Job Responsibilities 

  • Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies, and “scripts”;
  • Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing causes, and expediting resolution;
  • Conducting product and service quality surveys with customers and recording feedback from time to time;
  • Generating leads for the sales team by screening callers and identifying potential sales opportunities;
  • Supporting the collection of payments by regularly contacting dormant and defaulting customers;
  • Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
  • Working with multiple sales teams and cross-functional teams seamlessly;

Job Requirements

The ideal Customer Service Executive:

  • A smart, energetic, and intelligent female is required for this role.
  • Bachelor’s Degree in a Business-related course – Sales, Marketing or Customer Service Management
  • Good communication skills with fluency in both written and spoken English
  • Fluency in at least one local dialect (Yoruba, Igbo, or Hausa) is mandatory.
  • Strong interpersonal skills.
  • Maximum of 2 years experience in a similar role. Experience working in a call center is an added advantage.
  • Basic Microsoft- Excel skill.

Key Competencies

  • Excellent verbal and written communication skills.
  • Excellent listening skills.
  • Problem analysis and problem-solving skills.
  • Customer Service Orientation.
  • Organization skills.
  • Attention to details.
  • Good Judgmental skills.
  • Teamwork.
  • Stress tolerance.
  • Time management skills.

How to apply

Interested and qualified candidates should forward their CV using the job title as the subject of the mail to support@geteasycars.com

Note: Interview is immediate.

Tagged as: Customer Service, Marketing, Sales