Overview

Polo Limited is Nigeria’s foremost luxury goods company retailing high-end brands watch and jewelry brands. Established in 1987, Polo Limited is driven by the mission to serve and with a passion for excellent customer service, it has continued to redefine and refine retailing of luxury products in Nigeria.

  • Job Position: Customer Service Manager
  • Job Location: Lagos

Job Description

  • The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Job Responsibilities

  • Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
  • Establish performance benchmarks and hold a team to those goals
  • Resolve customer conflicts and handle escalation procedures.

Job Requirements

  • Bachelor’s Degree or equivalent experience
  • 3+ years of customer service
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.).

How to Apply

Interested and qualified candidates should:
Click here to apply online

Tagged as: Customer Service

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