Overview

Beebeejump is a Renewable Energy company specialized in providing efficient and affordable electricity at different scale. We meet the electricity needs of household and all strata of businesses through our Pay as you go structure, improving quality of life and providing access to 24/7 electricity.

Job Position: Customer Service Officer (Hausa)

Job Location: Lagos

Job Description

  1. We are looking for smart and active Hausa-speaking customer service agents to join our team. The ideal candidate loves talking to people, is customer-centric, and proactively solves issues.
  2. You will be responsible for converting prospects to buying customers, managing customer accounts, and providing solutions to customer issues.
  3. Candidates must live close to Ojodu, Berger(Ogba, Ojodu, Berger, Agege, Ikeja)

Job Responsibilities

  1. Communicate with customers via phone, email, and chat
  2. Provide knowledgeable answers to questions about the product, pricing, and availability
  3. Work with internal departments to meet customer’s needs
  4. Data entry in various platforms
  5. Keep records of customer interactions and transactions
  6. Record details of inquiries, comments, and complaints
  7. Record details of actions taken
  8. Follow up on customer interactions
  9. Provide feedback on the efficiency of the customer service process

Job Requirements

  1. Minimum OND, HND, BSc in any related course
  2. Must be very fluent in speaking the Hausa language
  3. At least 1 year of relevant work experience
  4. Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  5. Ability to multi-task, organize, and prioritize work
  6. Knowledge of customer service principles and practices
  7. Knowledge of relevant computer applications
  8. Knowledge of social media platforms
  9. Knowledge of administrative procedures
  10. Numeric, oral, and written language applications
  11. Must live within Ogba, Ojodu, Berger, Agege, and Ikeja environs

Salary
N50,000 – N65,000 / month.

Application Deadline
25th December, 2023.

How to Apply
Interested and qualified candidates should forward their CV to: hr@beebeejump.com using “Customer Service Officer (Hausa)” as the subject of the email.

Tagged as: Administrative, Customer Service, Graduate, Marketing