Overview
Beebeejump International Limited is a leading solar power company in Nigeria. It is headquartered at 75b, Ogunnusi Isheri Road, Ojodu Berger, Lagos, with a sales and after-sales team of more than 200 in its headquarter alone. Beebeejump prides itself as a leading solar power company in Nigeria, a high-tech enterprise specializing in solar energy technology research, product development, production and sales. It is a solar product manufacturer and intelligent technology leader in the solar industry, and it is an Expert in distributed off-grid photo-voltaic system solutions.
Job Position: Customer Service Officer (Hausa)
Job Location: Lagos
Job Description
- We are looking for smart and active Hausa-speaking customer service agents to join our team.
- The ideal candidate loves talking to people, is customer-centric, and proactively solves issues.
- You will be responsible for converting prospects to buying customers, managing customer accounts, and providing solutions to customer issues.
Job Responsibilities
- Communicate with customers via phone, email, and chat
- Provide knowledgeable answers to questions about the product, pricing, and availability
- Work with internal departments to meet customer’s needs
- Data entry in various platforms
- Keep records of customer interactions and transactions
- Record details of inquiries, comments, and complaints
- Record details of actions taken
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
Job Requirements
- Minimum of OND, HND, BSc in any related course
- Must be very fluent in speaking the Hausa language
- At least 1 year of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications
- Knowledge of social media platforms
- Knowledge of administrative procedures
- Numeric, oral, and written language applications
- Must live within Ogba, Ojodu, Berger, Agege, and Ikeja environs
- Candidates must live close to Ojodu, Berger (Ogba, Ojodu, Berger, Agege, Ikeja)
Application Deadline
11th December, 2023.
How to Apply
Interested and qualified candidates should send their CV to: hr@beebeejump.com using “Customer Service Officer(Hausa)” as the subject of the email.