Overview
Ciuci (pronounced see-u-see) Consulting established in 2007, is a global operations management firm specializing in the optimization of business operations through innovative strategies and consumer intelligence with a focus on socio-economic impact.
Job Position: Customer Service Officer
Location: Abule Egba, Lagos
Job Responsibilities and Duties
- Serves as the first point of contact in the facility.
- Greet patients as they arrive and assist with their check-in process.
- Assisting patients with filling out forms and ensuring that their medical records are up to date
- Building and maintaining good relationships with customers.
- Resolving customer complaints quickly and efficiently in a professional and courteous manner.
- Answering phone calls and responding to emails or messages from patients.
- Scheduling appointments for patients and ensuring that the schedule is organized and running smoothly.
- Keeping customers updated on the latest services in order to increase patronage.
- Applying an initiative to attend to new and follow-up patients and regulate activities relating to patients’ welfare.
- Coordinating with medical staff to ensure that patients are seen in a timely manner and their needs are met.
- Monitoring of clients throughout their stay within the facility.
- Taking care of all matters related to clients from their arrival to their exit.
Job Requirements
- Interested candidates should possess a Bachelor’s Degree.
- Must have a minimum of 3 years post-NYSC experience in customer service, and marketing in the medical field.
Closing Date
31st May 2023
Method of Application
Interested and qualified candidates should:
Click here to apply online
