Overview
DrugStoc is a tech-enabled pharmaceutical access and distribution platform that connects manufacturers of pharmaceutical products to health care providers in sub-Saharan Africa. Founded in 2015, Our clients are hospitals, pharmacies, clinics, and nursing homes. We are an omnichannel platform that removes any barrier for Licensed health workers to find and purchase genuine medication at the right price for their patients.
Job Position: Customer Service Officer – Order Fulfillment
Job Location: Ojota, Lagos
Job Description
- Respond to customer’s calls and messages relating to order processing
- Process and fulfil orders from all channels.
- Generation of Quotations and Proforma invoices for clients and sales reps upon request.
- Order confirmation and cancellation.
- Respond to product enquiry request from all channels.
- Tracking of orders from internal operations processes to delivery in conjunction with operations.
- Onboarding and verification of new clients
- Complaint resolution.
Job Requirements
- Ideal candidates are Pharmacy technicians, Graduates of Pharmacology, and other related fields.
- One (1) to two (2) years work experience in a Community Pharmacy
- Detailed product knowledge to enable cross-selling across product categories.
- Must have flair for the health industry.
- Other relevant experience in the pharmaceutical sector is an added advantage.
Application Deadline
31st October, 2023.
How to Apply
Interested and qualified candidates should forward their CV to: careers@drugstoc.com using the Job Title as the subject of the mail.
