Overview

Insidemarket.ng is an e-commerce company with the vision to bringing markets across Nigeria closer to people.

Job Position: Customer Service Officer

Job Location: Lagos

Job Responsibilities

  1. Manage large amounts of incoming phone calls
  2. Generate sales leads
  3. Identify and assess customers’ needs to achieve satisfaction
  4. Build sustainable relationships and trust with customer accounts through open and interactive communication
  5. Provide accurate, valid and complete information by using the right methods/tools
  6. Meet personal/customer service teamsales targets and call handling quotas
  7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  8. Keep records of customer interactions, process customer accounts and file documents
  9. Follow communication procedures, guidelines and policies
  10. Take the extra mile to engage customers.

Job Requirements

  • Interested candidates should possess an OND qualification.

Application Deadline
25th February, 2024.

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the email.

Tagged as: Customer Service, Sales